1.Eligibility to Use Services

The Platform is not available to minors i.e. persons under the age of 18 (eighteen) years or to any Users suspended or removed by TBIL for any reason whatsoever. A minor may use/access the Platform under the supervision of an adult parent or legal guardian who agrees to be bound by these Terms of Use. You are however, prohibited (even under provision) from purchasing any Product(s) which is for adult consumption, the sale of which to minors is prohibited. You represent that You are of legal age to form a binding contract and are not a person barred from receiving services from the Platform under the applicable laws.
TBIL reserves the right to refuse access to the Platform to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so.
You shall not have more than one active Account (as defined hereinafter) on the Platform. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another party or impersonating any other person for the purposing of creating an account with the Platform.
The Platform is intended to be for end-consumers desirous of purchasing Product(s) for domestic self-consumption. If You are a retailer, institution, wholesaler or any other business user, You are not eligible to use the Platform to purchase Products from Sellers through the Platform.

2.User Account, Password and Security

In order to purchase the Products on the Platform, You will have to register on the Platform by providing details about Yourself, including Your name, address, contact details and such other details as may be required on the Platform and create an account (“Account”).
You shall ensure and confirm that the Account information provided by You is complete, accurate and up-to-date. If there is any change in the Account information, You shall promptly update Your Account information on the Platform. If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or if TBIL has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, TBIL has the right to suspend or terminate Your Account and refuse any and all current or future use of the Platform (or any portion thereof) at its discretion, in addition to any right that TBIL may have against You at law or in equity, for any misrepresentation of information provided by You.
You will be responsible for maintaining the confidentiality of Your Account information, and are fully responsible for all activities that occur under Your Account. You agree to, (a) immediately notify TBIL of any unauthorized use of Your Account information or any other breach of security; and (b) ensure that You exit from Your Account at the end of each session. TBIL cannot and will not be liable for any loss or damage arising from Your failure to comply with this provision. You may be held liable for losses incurred by TBIL or any other user of or visitor to the Platform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential.
Use of another User’s Account information for shopping on the Platform is expressly prohibited.

3.Payment Services

All payments in respect of the Products shall be made to TBIL through the Platform. To the extent permitted by applicable law and subject to TBIL’s Privacy Policy, You acknowledge and agree that TBIL may use certain third-party vendors and service providers, including payment gateways, to process payments and manage payment card information.
In order to make payments online, You undertake to use a valid payment card or bank details or third party wallets or details required for any other mode of payment (“Payment Details”) with the authority to use the same, to have sufficient funds or credit available to complete the payment on the Platform in good standing. By providing the Payment Details, You represent, warrant, and covenant that:
You are legally authorized to provide such Payment Details;
You are legally authorized to perform payments using such Payment Details; and
such action does not violate the terms and conditions applicable to Your use of such Payment Details or applicable law.
You agree that You are responsible for any fees charged by Your mobile carrier in connection with Your use of the payment services through Your mobile. TBIL shall use the Payment Details as described in TBIL’s Privacy Policy. You may add, delete, and edit the Payment Details You have provided from time to time through the Platform.
The payment receipt for completion of a transaction shall be made available on the Platform and also sent to Your email address.

Except to the extent otherwise required by applicable law, TBIL is not liable for any payments authorized through the Platform using Your Payment Details. Particularly, TBIL is not liable for any payments that do not complete because:
Your payment card or bank account or third party wallet does not contain sufficient funds to complete the transaction or the transaction exceeds the credit limit in respect of the Payment Details provided;
You have not provided TBIL with correct Payment Details;
Your payment card has expired; or
Circumstances beyond TBIL’s control (such as, but not limited to, power outages, interruptions of cellular service, or any other interferences from an outside force) prevent the execution of the transaction.
The Platform shall not be responsible for any unauthorized transactions conducted on our Platform using Your payment card or internet banking. The Platform shall not be obligated to refund any money to You in such instances.
All information that is collected at the time of payment, like card details, names; passwords etc. are encrypted using Secure Socket Layer (SSL) coding.

4.Pricing and Modifications

The price of the Products displayed on the Platform shall be either equal to or less than the Maximum Retail Price (“MRP”) printed on such Products. If no such MRP is printed on such Products then such Products shall be sold at such price as may be determined by the Seller and as set out on the Platform. Prices for the Products are subject to change without any notice.
We reserve the right to modify or discontinue a service and/or Product (or any part or content thereof) without notice at any time. We shall not be liable to You or any third party for any modification, price change, suspension or discontinuance.
Any order/booking made for a Product through the Platform may be subject to additional terms and conditions (including offers, discount and sales schemes/ campaigns offered from time to time, delivery charges) mentioned therein, which You are presumed to have read and accepted at the time of placing the order/booking.
There may be information on the Platform that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Platform is inaccurate at any time without prior notice (including after You have submitted Your order).

5.Shipping of Products

Orders placed by You on the Platform are typically processed within 2 (two) business days from the date of purchase. The Products ordered will be delivered to You within 2 (two) – 5 (five) business days. At times when we are experiencing high volume of orders, shipments may get delayed by a few days, in which case, You will be intimated by email or telephone call (on the details shared by You at the time of placing Your order/registering on the Platform).
Once Your order is dispatched, You will receive an e-mail or SMS updating You with the details of the time and progress of the delivery. On the date of delivery, the person delivering the Product will reach out to You (on the number shared by You at the time of placing Your order/registering on the Platform) to confirm Your presence to receive the Order.
You are requested to be available on the date of delivery since the Products will either be hand delivered to You or to someone appointed by You to collect the order on Your behalf.
All deliveries sent to residential or commercial spaces require a receipt signature for authentication. We take no responsibility for shipment receipt signed by an alternative person other than the person ordering the Product or someone appointed by You to receive the order at the delivery address. Maximum of 2 (two) attempts will be made on the date of delivery to deliver the Product at the address indicated as the delivery point, at the time of placing the order post which the order will be cancelled, and Refunds will be made as per the terms and conditions.
We do not take responsibility for an incorrect address that was provided at the time of placing the order. In case of an incorrect address, the product will be returned by the rider and refunds will be made as per the terms and conditions.
All claims for damages must be reported to customer service through an email at: within 24 (twenty four) hours of order delivery.
For each order, a shipment charge will have to be paid by the customer. The exact shipment charges for the order will be shown to the customer at the order checkout page.
As soon as the customer receives the Product, the customer should store it under the storage conditions mentioned on the back of the pack. No replacement or refunds will be done for any quality loss or damages if the Product is not stored in the storage conditions mentioned at the back of the pack.